Helpdesk

1st STEPS WITH A SENSOR 12

• How do I start a sensor?
• How to change a sensor battery
• How to install the sensor properly?
• How to open/close a case?
• How to configure your sensor ?

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PULSE / PULSE ATEX 16

• What type of input should I choose on my meter ?
• To which terminals should I wire me for the impulse?
• To which terminals should I wire me for fraud?
• How do I wire the PULSE if my meter is already connected to a transmitter?
• In which unit does the PULSE count? Does the PULSE count in a specific unit?

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FTD 15

• What are the prerequisites when using FTD?
• I can't connect the FTD to the IoT Configurator
• Can I update the firmware on my FTD?
• Where can I find the LoRa keys needed to provision FTD on the network?
• Can LoRaWAN keys be modified?

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REPEATER SIGFOX 16

• My sensor is not repeated, what should I do ?
• Can I send downlinks to my REPEATER to configure it or change its WhiteList?
• Where can I find the ID, the PAC number and the End-product-certificate of my REPEATER?
• Does the REPEATER have to respect the Duty Cycle?
• Do I have to declare my REPEATER on the Sigfox Back-End?

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