I can't connect the FTD to the IoT Configurator : Helpdesk

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I can't connect the FTD to the IoT Configurator Print

Modified on: Mon, 18 May, 2020 at 5:07 PM

If you are unable to connect your FTD to the IoT Configurator, it is necessary to check :

Firmware versions of your FTD > appear on the screen when the FTD starts up. They may be too old and not supported by the application.

Your USB port or the USB cable used. If your PC's device manager does not recognize the FTD, try changing the USB port first and also check that you have a micro-USB cable that allows data transmission (OTG).

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